Teying to Upload Off My Drive but Everythibg Is Greyed Out

This article covers basic and advanced fixes for Dropbox sync issues. If you're experiencing syncing bug on any device, including your computer (Windows or Mac), phone (Android or iPhone), or tablet, use this commodity to troubleshoot.

Apply this article to set the following problems:

• Dropbox is not syncing, updating, or refreshing files, folders, or shared folders.
• Dropbox is not "downloading" or non "uploading", meaning not syncing or updating, files.
• Dropbox appears to accept stopped syncing, is no longer syncing, or is stuck indexing.
• Files are taking a long fourth dimension to sync, are syncing slowly, or announced to e'er be syncing.
• You lot see a "can't establish secure connection" error or a different sync error message.
• Dropbox has unexpectedly high CPU, memory, or RAM usage.
• You lot run into "permission error", "access denied", "permission denied", or "rejected by server".
• You lot see a "Dropbox is damaged", "OperationalError", or "BrokenTempDirError" fault.
• If your files aren't showing up or you lot don't see files that should be at that place, visit the selective sync feature article in add-on to this article.
• If the Dropbox Smart Sync feature isn't working as expected, visit the Smart Sync characteristic commodity in addition to this commodity.
• If yous see a sync icon that you lot don't recognize, like a gray circle with a minus sign or a scarlet circle with an "X", visit this sync icons commodity in addition to this article.

For a basic introduction to how Dropbox sync works, visit this sync overview article instead.

Not using Dropbox withal? Meet how Dropbox makes syncing files like shooting fish in a barrel.

Basic solutions to file syncing issues

Most file syncing bug on any device tin can exist fixed with the following solutions:

 Make sure you're looking in the correct places

    Here are all the places you tin access your files in Dropbox:

• Dropbox.com in a spider web browser on your phone or computer
• Dropbox folders on your computer, which yous can find in two places:
  • The Dropbox binder in File Explorer (Windows) or Finder (Mac)
  • The Dropbox icon in your taskbar (Windows) or menu bar (Mac)
• The Dropbox mobile app on your phone or tablet

As long as y'all're signed into the aforementioned Dropbox account, and aren't using the selective sync feature, you lot can access all of your files in Dropbox from these locations, and they should all sync with each other.

 Await a few minutes and check back

In that location are a lot of reasons why syncing could be temporarily delayed. For example, your device could be struggling to connect to internet or your files may be very large. Wait a few minutes and and then cheque dorsum.

 Check your internet connection

For a file to sync, Dropbox must connect to the internet on the device where you added or changed the file, and the device where yous're trying to access it. Brand sure the device you lot're using is continued to the internet. If you're using data, connect to Wi-Fi instead.

 Reopen the Dropbox on your desktop or refresh dropbox.com

To restart, resync, or forcefulness sync Dropbox, shut and reopen (quit and relaunch) Dropbox on your desktop or refresh (reload) dropbox.com on your device. If you added a file to the Dropbox folder in File Explorer/Finder and it's not syncing on dropbox.com or the mobile app, make sure Dropbox is open and running on your desktop.

 Close other applications that are open on your device

If Dropbox files are open in some other application, they might not sync. You might see an error message indicating that your file is in use. Even if y'all don't run across this error, double check by closing all not-Dropbox applications.

 Make sure Dropbox is up to date on your computer

Your device settings determine whether you have to update the apps on your device manually or if they're updated automatically. Check if Dropbox is up to appointment on your device:

• Acquire how to update Dropbox on Windows
• Learn how to update Dropbox on Mac
• Learn how to update Dropbox on Android
• Learn how to update Dropbox on iPhone and iPad

 Brand certain you lot're signed in to the right Dropbox account

You lot tin sign in to multiple accounts on the same device and app, then if you're missing a file that should have synced, brand sure you're on the right account. Larn how to cheque which account yous're signed into and sign into the right business relationship.

 Follow our filename recommendations

Sure special characters in filenames may not be uniform with certain devices. Remove any special characters in your filenames and bank check this article for more recommendations.

 Restart your calculator or phone

Restart your device and reopen yourthe Dropbox folders.

  If it'south a shared file or folder, make sure you added it to your account, and that no 1 inverse it

If a shared file or folder isn't syncing, make sure it's added to your account. If changes to information technology aren't syncing, it could have been moved, deleted, or renamed by someone y'all're sharing information technology with. Check your account on dropbox.com to see if the file is even so in its original location with its original name, or inquire whoever you lot're sharing the file with if they moved, deleted, or renamed information technology.

Advanced solutions to file syncing bug

If the above, basic solutions don't solve your file sync issue, try some of the more than-advanced solutions below.

 Allow Dropbox permissions in your estimator'due south firewall, security, and antivirus software

Give Dropbox folders on your desktop full permissions in all of your firewall, security application, and antivirus software preferences. The steps will vary depending on your operating system and applications.

• macOS 10.15 and newer updates are enforcing stricter permissions which may cause syncing issues on Mac computers. Make sure Dropbox permissions are allowed by following these steps:

1. Sign in to dropbox.com.
2. Click on the Apple menu (Apple icon) in the top left corner of the menu bar.
3. Click Organisation Preferences.
4. Click Security & Privacy.
5. Click on the Privacy tab.
6. Click on the lock icon in the bottom left corner, and enter your Mac username and password to permit changes.
7. Scroll down and click Full Disk Access.
8. Bank check the box beside Dropbox.
9. Click Later on the screen that pops upwards.
10. Select Accessibility.
11. Check the box beside Dropbox.
12. Restart Dropbox on your desktop to employ these changes.

 Check if the internet you're trying to connect to has security restrictions

If y'all encounter a "can't establish secure connection" error message or similar, the internet you're trying to connect to may have special permissions or security restrictions. Peculiarly if yous're trying to connect to a corporate network, you may have to enter proxy server information, connect to a LAN (local area network), manually set the network to allow the "*.dropbox" domain, or cheque with an admin.

 If the Dropbox folders are on an external hard drive, check your connection

If the Dropbox folders yous want to sync are on an external hard drive, brand certain the external hard drive is connected and recognized past your computer. If information technology's continued and recognized, and yous're still having syncing bug, move the Dropbox folder back to your computer temporarily to see if the external hard drive is causing the issue. Contact back up if this is the instance.

 Uninstall and reinstall Dropbox on your desktop

Uninstall and reinstall Dropbox on your computer. Learn how to uninstall Dropbox on Windows, Mac, and Linux. Then, reinstall Dropbox on your desktop.

 Make certain y'all're non trying to sync a file that Dropbox can't sync

There are certain types of files that Dropbox can't sync or that create sync issues. These include:

• The files "desktop.ini", "thumbs.db", ".ds_store", "icon\r", ".dropbox", and ".dropbox.attr".
• Temporary files created past applications (such as Microsoft Word, Excel, or PowerPoint). They oft outset with a ~$ (a tilde and dollar sign) or .~ (a period and a tilde).
• Certain types of files and metadata like symlinks (symbolic links), aliases, shortcuts, junction points, resources forks, networked folders, and extended attributes. Acquire what types of extended attributes Dropbox tin can sync.
• Files that Dropbox has flagged as copyright violations, DMCA violations, or malware. If this is the case, you might see an mistake message that says that permission has been denied or that your file has been rejected by the server. If yous suspect this is the problem, contact support.

 Make sure Dropbox supports your device and operating system

Check our system requirements commodity to make certain the device and operating system you're using are supported by Dropbox. If it's not, update your operating arrangement or use a different device.

 Make sure you've saved any changes back to Dropbox

If a file isn't updating, and y'all made a change to it in a different non-Dropbox awarding, double check that your changes saved back to Dropbox. Some applications automatically save your changes back to Dropbox, while others demand to exist saved back manually. You may also accept saved information technology somewhere else on your computer. Search your computer for the file with the search bar in your taskbar (Windows) or Spotlight in your menu bar (Mac).

 Make sure your devices'south engagement and time settings are accurate

Bank check and update your device's appointment and time settings:

• Update date and time on Windows
• Update date and time on Mac
• Update date and time on Android
• Update date and time on iPhone

 Make sure the file isn't read-merely (Windows) or locked (Mac)

Dropbox tin can't sync files that are read-only or locked by a non-Dropbox awarding. If yous're using Windows, meet if your document is read-simply in your file properties and uncheck that selection. If you're using Mac, bank check if your certificate is locked in your file info and unlock information technology. If the file has a lock icon on it instead, that means that it was locked using Dropbox. Visit this commodity to learn how to unlock it.

 Encounter if you're out of disk space on your estimator and free up space

If a file or folder should be syncing to your computer and information technology's not, you may be out of hard bulldoze (or "deejay") space on your computer. If this is the instance, you lot should see an mistake message from Dropbox that notifies you. Learn how to check if you're out of disk space and costless up space on your computer.

 Update or reinstall any not-Dropbox applications you're using

If you're making changes to files in Dropbox with a non-Dropbox application, make sure those applications are up to date or uninstall and reinstall them.

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Source: https://help.dropbox.com/installs-integrations/sync-uploads/files-not-syncing

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