Fix payment problems, such as declined or incomplete transactions

If yous have problems paying for Google products, you might need to set a problem with your payments profile.

Find the consequence you're experiencing below:

"Your transaction cannot be completed"

A variety of different situations may trigger this message. Try these suggestions to resolve the issue:

  • If this message is followed by instructions for submitting additional information to us, delight do so. The other steps listed are unlikely to resolve this issue.
  • Bank check whether the billing address for your payment method (such as a credit card) matches the address recorded in your Google payments heart settings. If they don't friction match, update your address in your Google payments center, and try the transaction again.
  • Attempt using a Google Play souvenir card to complete the transaction.
  • Try using the all-time interface for your computing device:
    • If you're using a desktop computer, try the transaction using the Google product's website.
    • If yous're using a mobile device, attempt using the production's mobile app (if an app is available).
  • If y'all're using guest checkout when the error occurred:
    • Try signing in to an existing Google account and placing the club once more.
    • Try creating a new Google business relationship if you don't already have i and visiting the Google Store to try the transaction over again.

"Unable to complete transaction: Expired card"

Check to see if your payment method is upward to date. If it isn't, update information technology in the Payments centre.

"Unable to complete transaction. Please use another course of payment."

Notation: These steps as well apply if you see the mistake message "Your payment didn't go through. Please try a different payment method or attempt again afterwards."

Effort the following:

  1. Check to see if your payment method is up to date. If it isn't, update it in the Payments center, so try your purchase once again.
  2. Make sure you have enough money in your account for the purchase.
  3. If you're still having issues, contact your bank to see if in that location's a problem with your account.
  4. Try making the purchase again with a dissimilar payment method.

"Your payment was declined due to an upshot with your business relationship"

If you run across this message, it might exist considering:

  • We saw a suspicious transaction on your payments profile.
  • We need a piddling more information to protect your account against fraud.
  • We need a little more data to comply with EU law (European customers only).

To set up the issue, endeavor the following:

  1. Go to the Payments center.
  2. Have action on whatever errors or requests in the payments centre.
    1. You might need to verify your identity before yous tin purchase annihilation through your Google Account.
  3. Brand sure your name, address, and payment information are upwards to date.

"Unable to procedure payment: Depression card residue"

You might not have plenty funds in your account to make the payment. Check your business relationship balance or contact your bank.

Ineligible or unavailable credit or debit card

Menu is grayed out & says "verify on pay.google.com"

Your card was reported as stolen. You must verify the carte du jour before you lot can utilise information technology again:

  1. Go to pay.google.com and sign in to your business relationship.
    1. If you have multiple accounts, sign in to the business relationship with the grayed-out card.
  2. Click Payment methods.
  3. Adjacent to the bill of fare that says "Verification needed," click Verifyand thenCharge card.
  4. Inside 2 days, y'all'll notice a temporary charge on your card statement along with an 8-digit code.
  5. To consummate verification, go to pay.google.com and enter the 8-digit code.

If yous effort to verify the payment method once again:

  1. Confirm which card you desire to verify.
  2. Bank check how long ago you lot tried to verify your carte.
    • If less than two days: Wait up to 2 days.
    • If more than two days: Cheque your card argument. Yous should find a temporary accuse from Google called "GOOGLE TEST," with an viii-digit code.

Card is grayed out & says "carte du jour is ineligible"

You can't use this menu for this buy. Attempt to brand the buy again with a different menu.

If the bill of fare y'all desire to use isn't listed, follow the on-screen instructions to add together a new card.

Closed payments profile

Learn more about what to do if you temporarily or permanently closed your payments profile.

If y'all're still having problem, contact back up.

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